
Enterprise Content Management (ECM) solutions manage all phases of the content lifecycle: creating, approving, publishing, searching, expiring and archiving. Ideal solutions blend seamlessly into existing business processes and offer rapid implementation and quick user adoption. ECM is a platform from which core content management technologies – such as document management, records management, collaboration management and web content management -- power multiple line-of-business applications (such as portals, intranet, extranet and customer management system).
ECM systems are designed to manage both structured and unstructured content, so that an organization can more effectively meet business goals (increase profit or improve the efficient use of budget), serve its customers (as a competitive advantage, or to improve responsiveness), and protect itself (against non-compliance, uncoordinated departments or turnover within the organization).
Solutions include:
DOCUMENT MANAGEMENT SYSTEM
These systems control document from their creation through to long term-document management includes functions like:
- Check-in/check-out for checking stored information for consistency
- Version management to keep track of different version of the same information with their revision
- Search and navigation for finding information in structures like virtual files, folders and overviews
WEB CONTENT
This refers to the information presented on the internet and extranet or on portal whose delivery is controlled by access authorization and storage. Web content management includes the following functions, among others:
- Creation of new or editing of existing information in a site
- Administration and incorporation of through social media management
- Delivery and of the information for the web presentation
- Visualization for internet presentation (browser, HTML, XML, etc.)
WORKFLOW SYSTEMS
In workflow systems, the objective is to largely automate processes by incorporating all necessary resources. It includes the following functions:
- Visualization of and organization structure
- Capture, administration,and delivery of grouped information with its associated document or data
- Incorporation data processing tools and documents
- Parallel and processing of procedures
- Work breakdown structuring and administration functionalities
- Monitoring and of process status, routing and outcomes
- Tools for designing process
