Training encompasses education to enhance the knowledge of IT and expand its applicability in the organization of a customer. IT Group’s education and training services includes training content, delivery solutions, and learning services for information systems, technical and enterprise applications training delivered to the business market. The deliverables of an IT training and education engagement can be a mix of event based courses, licenses or permissions to use self-paced course ware, the ongoing management of learning activities for an organization, the development of specific or customized courses and the creation of an education plan for organizational development for the customer.

IT Group also provides support services and support contracts where engagements are typically ongoing or incident-based. On-going contract terms may range anywhere from one year to number of years as agreed and defined between ITG and our clients. Support and Maintenance engagements provide IT Group’s customers assistance to enable the proper installation, configuration, and operations of IT hardware and software. This may include specialized assistance in the form of on-going telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.

SUPPORT AND MAINTENANCE AGREEMENTS

You can tap us for ongoing or incident-based arrangements. We can provide you specialized assistance in the form of ongoing telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.

A typical managed service engagement can include resolving IT-related incidents, identifying the root cause or problems behind incidents, running diagnostics, resolving problems, and providing the customer with documentation of what was done to correct the problem. It may also include request for changes (RFC) to alter initially agreed structure or framework. The level of detail depends on the size and likely impact of change. Often, references are presented during the design phase of our engagement methodology.

Some examples of managed services engagements IT Group can undertake by practice are the following:

ENTERPRISE RESOURCE MANAGEMENT

• Database management
• Application maintenance
• Application hosting
• Staff augmentation

CONTENT AND CUSTOMER RELATIONSHIIP MANAGEMENT (CRM)

• Application Support and Maintenance
• Social Media Management
• Electronic direct marketing
• Website Maintenance and Content Management
• Website/Application hosting
• Staff augmentation

IT Group Inc. looks at your particular needs, understand the competitive pressures and regulatory requirements you face, and look at the trends in your industry to implement the enterprise application that can best fit your needs and deliver value to your organization.

We can be flexible in the deployment of applications. We can work with your existing environment, or design for you and  implementation scenario that can use any combination of bespoke development, hosted services, commercial-of-the shelf deployments, add-on applications, enhancements, upgrades, change management or training. Whatever the mode of implementation, you can be sure that we will be there with you until you realize a return on your investment.

The custom application development generally includes:

• Comprehensive needs analysis
• Creation and preparation of its wire-frame
• Conceptual Design
• Development of the system
• Simulation and Testing
• Administrator and User Enablement
• Application and Project Documentation
• Application Maintenance and Enhancement

Enterprise Content Management (ECM) solutions manage all phases of the content lifecycle: creating, approving, publishing, searching, expiring and archiving.  Ideal solutions blend seamlessly into existing  business processes and offer rapid implementation and quick user adoption.  ECM is a platform from which  core content management  technologies – such as  document management, records management, collaboration management  and web content management  -- power multiple  line-of-business applications (such as portals, intranet, extranet and customer management system).

ECM systems are designed  to manage both structured  and unstructured content,  so that an organization can more effectively meet business goals (increase profit or improve the efficient use of budget), serve its customers (as a competitive advantage, or to improve responsiveness),  and protect itself  (against non-compliance, uncoordinated departments or turnover within the organization).

Solutions include:

DOCUMENT MANAGEMENT SYSTEM

These systems control document from their creation through to long term-document management includes functions like:

• Check-in/check-out for checking stored information for consistency
• Version management to keep track of different version of the same information with their revision
• Search and navigation for finding information in structures like virtual files, folders and overviews

WEB CONTENT

This refers to the information presented on the internet and extranet or on portal whose delivery is controlled by access authorization and storage.  Web content management includes the following functions, among others:

• Creation of new or editing of existing information in a site
• Administration and incorporation of through social media management
• Delivery and of the information for the web presentation
• Visualization for internet presentation (browser, HTML, XML, etc.)