IT Group also provides support services and support contracts where engagements are typically ongoing or incident-based. On-going contract terms may range anywhere from one year to number of years as agreed and defined between ITG and our clients. Support and Maintenance engagements provide IT Group’s customers assistance to enable the proper installation, configuration, and operations of IT hardware and software. This may include specialized assistance in the form of on-going telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.
SUPPORT AND MAINTENANCE AGREEMENTS
You can tap us for ongoing or incident-based arrangements. We can provide you specialized assistance in the form of ongoing telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.
A typical managed service engagement can include resolving IT-related incidents, identifying the root cause or problems behind incidents, running diagnostics, resolving problems, and providing the customer with documentation of what was done to correct the problem. It may also include request for changes (RFC) to alter initially agreed structure or framework. The level of detail depends on the size and likely impact of change. Often, references are presented during the design phase of our engagement methodology.
Some examples of managed services engagements IT Group can undertake by practice are the following:
ENTERPRISE RESOURCE MANAGEMENT
- Database management
- Application maintenance
- Application hosting
- Staff augmentation
CONTENT AND CUSTOMER RELATIONSHIIP MANAGEMENT (CRM)
- Application Support and Maintenance
- Social Media Management
- Electronic direct marketing
- Website Maintenance and Content Management
- Website/Application hosting
- Staff augmentation
IT SERVICE MANAGEMENT
- Application Development
- Desktop and Server support
- Servicedesk Management
- Network remote monitoring and management
- Staff Augmentation